Terms & Conditions

These Terms & Conditions ("Terms") are a legally binding agreement between you ("you", "customer") and OLVÉRA ("OLVÉRA", "we", "us", "our") governing your access to and use of the OLVÉRA website (the "Site") and your purchase of products from us (the "Products"). By using the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By placing an order you represent that you meet this requirement and that the information you provide is accurate and complete.

2. Products & Pricing

We strive to display product information, images, and pricing accurately, but we do not warrant that descriptions, images, or other content on the Site are error-free. Colors, packaging, and formulations may vary slightly. Prices are shown in USD unless otherwise noted and are subject to change without notice. In the event of a pricing error, we reserve the right to cancel any affected orders, whether or not the order has been confirmed and payment processed.

3. Orders & Payment

All orders are offers to purchase and are subject to acceptance and availability. We may cancel or refuse any order at our discretion, including for suspected fraud, pricing errors, or stock issues. Payment is processed at checkout via our third-party payment processor. You represent that you are authorized to use the payment method you provide.

4. Shipping

Shipping is governed by our Shipping Policy, which is incorporated into these Terms by reference.

5. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

6. Intended Use; No Medical Claims

Our Products are cosmetic products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease and have not been evaluated by the U.S. Food and Drug Administration for any such purpose. Any statements about ingredients, appearance, or experience are provided for general information only and are not medical advice. Individual results from cosmetic products vary from person to person. If you are pregnant, nursing, taking medication, or have a medical condition (including any scalp or skin condition), consult a qualified healthcare professional before use. See our Disclaimer for more details.

7. Product Use & Individual Results

You are responsible for reading and following all product labels, warnings, and instructions. We recommend performing a patch test before first use. Discontinue use if irritation occurs. Individual results from cosmetic products vary from person to person and are not a promise, guarantee, or prediction of the results you will experience.

8. Intellectual Property

All content on the Site — including text, graphics, logos, images, product photography, and trademarks — is the property of OLVÉRA or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

9. User Conduct

You agree not to misuse the Site, attempt to gain unauthorized access, upload harmful code, interfere with the Site's operation, or use automated systems to scrape or interact with the Site.

10. Third-Party Services & Links

The Site may integrate with or link to third-party services (including payment processors, shipping carriers, and analytics providers). We do not control and are not responsible for the content, policies, or practices of any third party.

11. Disclaimer of Warranties

THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OLVÉRA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any Product will meet your specific expectations. Individual results from cosmetic products vary. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability & Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OLVÉRA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO OLVÉRA FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless OLVÉRA and its officers, directors, employees, affiliates, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Site or any Product; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any content you submit to the Site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

14. Governing Law

These Terms and any dispute arising out of or relating to them or the Site or Products are governed by the laws of the United States and the State in which OLVÉRA is registered, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights.

Informal resolution. Before filing any claim, you agree to first contact us at Olvera.support@gmail.com and attempt in good faith to resolve the dispute for at least 30 days.

Binding arbitration. Except for disputes in which either party seeks injunctive or other equitable relief for alleged infringement of intellectual property rights, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Products will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in the English language, and judgment on the award may be entered in any court of competent jurisdiction. Small-claims court is also available for qualifying disputes.

Class action waiver. YOU AND OLVÉRA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

Opt-out. You may opt out of this arbitration agreement by emailing Olvera.support@gmail.com within 30 days of your first purchase, with your name, order number, and a clear statement that you wish to opt out.

16. Force Majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, pandemic or epidemic, government action, labor disputes, supply-chain disruptions, carrier delays, internet or utility outages, or the failure of third-party services.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed from these Terms. The remaining provisions will remain in full force and effect.

18. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of OLVÉRA.

19. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms at any time without notice or consent, including in connection with a merger, acquisition, or sale of assets.

20. Electronic Communications

By using the Site or providing your contact information, you consent to receive electronic communications from us (including emails, order confirmations, and legal notices). You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that they be in writing.

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and Disclaimer, constitute the entire agreement between you and OLVÉRA regarding the Site and Products and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and OLVÉRA.

22. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

23. Contact

Questions about these Terms? Email us at Olvera.support@gmail.com.