Shipping Policy

We ship orders from our fulfillment partner. Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Estimated delivery times

• United States (Standard): 3–7 business days after processing.
• United States (Expedited): 2–3 business days after processing.
• Canada: 7–14 business days after processing.
• Europe: 7–14 business days after processing.
• Rest of world: 10–21 business days after processing.

Delivery times are estimates and are not guaranteed. Actual transit times may vary due to carrier delays, weather, holidays, or customs processing.

Shipping costs

Shipping is calculated at checkout based on destination and method. Any current promotions (such as free shipping over a threshold) will be applied automatically in the cart.

Tracking

Once your order ships, you'll receive an email with a tracking number and a link to the carrier's tracking page. Please allow up to 48 hours for tracking to update after dispatch.

International shipping

We ship worldwide to most destinations. Delivery times for international orders depend on the destination country and local carriers.

Customs, duties, and taxes (international orders)

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the recipient's responsibility and are not included in the product price or shipping cost at checkout. We cannot predict what these charges will be — please contact your local customs office for details.

If a package is refused or returned to us because customs charges were not paid, we will refund the product cost minus any shipping and return fees.

Lost or delayed packages

If your tracking has not updated in over 10 business days (domestic) or 21 business days (international), email us at Olvera.support@gmail.com and we will help resolve the issue with the carrier.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders sent to incorrectly entered addresses. If a package is returned to us as undeliverable, we can reship at the customer's expense or refund the product cost minus shipping.

Contact

Shipping questions? Email Olvera.support@gmail.com.